Shipping Policy

• Free standard shipping Australia wide with order $300 or above.
• We ship Australia wide using trusted couriers, including Direct Freight Parcel, Australia Post, Express Post, CouriersPlease, Startrack, TNT and Border Express.
• Delivery usually takes between 1 – 6 business days, depending on your location.
• As soon as your order has been dispatched, we will email you the tracking number so you can follow its journey.
• All shipping costs include full insurance for peace of mind.
• Please note that shipping charges are non-refundable, even if you return an item.

We do not currently offer international shipping. Our delivery services are available within Australia only.

• Orders are usually processed within 1 business day (excluding weekends and public holidays).

• Please be advised that our daily order cut-off time is 8:00 am on business days. Orders received after this time will be processed on the next business day. Accordingly, orders placed after 8:00 am on Friday will be processed on Monday.

• If there are any unexpected delays, such as stock shortages, we’ll notify you right away.

• You’ll receive tracking details via email once your order has been shipped.
• If your parcel is marked “delivered” but you haven’t received it, please check with your local courier or post office first, then contact us.
• If a parcel is returned to us due to an incorrect address or the recipient being unavailable, redelivery costs will apply.

If you have questions about your order or experience issues with delivery, do not hesitate to get in touch with us at [email protected] or contact us right away at (02) 8067 8403.